Customer Service Policy
At Lipsync, we believe everyone should experience the benefits of nature, both physically and sensually. With many years of experience our experts carefully select and blend rich botanicals to craft unique and high-performing natural products with therapeutic properties. These products enhance your well-being, leaving you feeling nourished, luxurious and protected. It’s a feeling that can be enjoyed every day, no matter where you are.
We understand that sometimes things don’t go quite to plan. Our customer service policy ensures you have the opportunity to address any concerns you have so that we can resolve them as quickly as possible. If you have any questions about this policy, please don’t hesitate to contact us at hello@lipsyncproducts.co.uk.
We take customer service very seriously!!!!!
COMPLAINTS
If you’re unhappy with any part of your purchase from Lipsync, please reach out to us at hello@lipsyncproducts.co.uk. We aim to reply to your initial email on the same working day, but sometimes it may take a bit longer. We might need more information to respond to your complaint correctly. We’ll make it clear when we need more information, and we’ll ask you those questions as quickly as possible. Once we have everything, we need from you, we’ll respond to your complaint.
REFUND POLICY
Sometimes we don’t always get things right. If our service didn’t meet the high standards we set for our customers, we will offer a refund. This refund will be processed within 48 hours of our decision, and we’ll notify you once it’s been processed.
LOYALTY VOUCHERS
You can purchase loyalty vouchers with a monetary value that can be used as part or total payment of a service. All Loyalty Vouchers are valid for 12 months from the date of purchase.
REVIEWS
We take reviews very seriously at Lipsync. We are committed to consistently listening to customer feedback. If you’re a customer with Lipsync, you can leave a review here. If you’re unhappy with any part of our service or a product, we kindly ask that you contact us at hello@lipsyncproducts.co.uk first, to give us the opportunity to resolve any problems you’re experiencing.
FEEDBACK
Got an idea for a product you’d like us to offer? Want us to consider a change to something? We’d love to hear from you. Email us at hello@lipsyncproducts.co.uk.
Frequently Asked Questions
Your safety and well-being are our top priority. All of our luxurious lip care products contain essential oils, but we have ensured they are at levels considered safe during pregnancy. We understand that some women prefer to avoid all essential oils while pregnant. If you have any concerns, we recommend consulting your doctor or pharmacist before indulging in our products. Each product has its ingredients listed on our website (just click on the product you are interested in and you’ll see the ingredients tab).
Please note that our product contains beeswax. We clearly label all ingredients on our website so you can make an informed choice. Enjoy our luxurious lip care, guilt-free.
Absolutely not. We love animals and none of our luxurious products are tested on them. Indulge in our cruelty-free lip care range.
We recommend using only a minimal amount of product on children to begin with due to their sensitive skin. Lipsync products do not contain any ingredients that might cause undue problems to children, such as petrochemicals, sulphates, artificial colours, or fragrances. If your child has any allergies or skin conditions, we encourage you to consult your GP before using our products. Pamper your little ones with our gentle, luxurious lip care, it’s never too early.
Yes, we are committed to protecting the environment. We ensure that everything involved in the production of our products, is totally recyclable. Experience luxury while caring for the planet.
We strive to make our products as gentle and safe as possible. Although allergic reactions to Lipsync products are very rare, if you think you have suffered an allergic reaction, please stop using the product immediately. It is possible to be allergic to pretty much anything, including essential oils and other natural ingredients. If you suspect you have a sensitivity, we strongly recommend testing a small amount of any new product on the inside of your elbow. If you experience any redness or tingling, please return the product for a refund. Enjoy luxury with peace of mind.
